Facemyer Air Conditioning and Heating is awesome. In the heat of August summer, our 20-year-old a/c unit went out on Sunday evening. We called Facemyer that evening and left a message. On early Monday morning, we received a phone call from Pam who was polite, and she scheduled a technician to come out the same day.
Corey showed up on time, was courteous, professional and knowledgeable. He inspected the unit and listened to my husband's description of the problems. After 20 minutes of evaluating the unit, he recommended it was best to purchase a new one instead of repairing it due to age and some parts no longer existed. We agreed and he indicated we will be receiving a phone call from their sales department regarding the purchase of a new unit.
The same day, we received an e-mail from Rodney and the two options we had in purchasing a new unit. He explained each option, cost, and how each one will serve us. He was detailed, professional and patient in answering our questions and concerns. We decided which option we wanted and proceeded with the sale.
We also communicated with Jared who was courteous and knowledgeable regarding equipment specifications, where to purchase custom filters, setting up the inspection from Seminole County and returning our phone call as needed.
The installer crew (Justin, Evan and Larry) showed up 15 minutes earlier than the time scheduled. They were knowledgeable, detail oriented, hard-working, courteous, friendly, and professionally skilled in all aspects of the job, which produced quality and beautiful results.
We want to thank them for not only a job well done, but for the excellent communication we had throughout the entire project and for completing the job on scheduled.
We would use Facemyer Air Conditioning and Heating again and will highly recommend them to anyone that wants a job done right.
I can go on n on to compliment this company!!!
The owner personally got on the phone n explained things to me n he cares soooooo much!
The receptionist is a sweetheart n respectful!
N my repair tech RED gives a new meaning to awesome!
Now that I found this company would not go anywhere else!
They're honest caring...reliable...etc etc
Great work! He just left a few hours ago!
I'm very impressed n would highly recommend them n rest assured respect n honesty as well as a very professional team is what you will get!
Quick response and took care of what we needed.
I recently had an exceptional experience with Ferris from Facemyer air conditioning, and I felt compelled to share my positive review. In a time of distress, they truly saved the day.
It was a Saturday when my air conditioner suddenly stopped working, leaving my home uncomfortably warm. Adding to my stress, I had lost my husband just a week prior. Feeling overwhelmed, I decided to reach out to Facemyer air conditioning for assistance. After leaving a message with their office, I received a call back from a technician within minutes.
The technician Ferris, understanding the urgency of the situation, asked me about the issue and assured me that he would be at my home within an hour. To my pleasant surprise, he arrived even before the promised time. His promptness was truly impressive and greatly appreciated, especially during such a challenging time.
What stands out even more is the fact that the technician Ferris was able to diagnose and fix the issue with my air conditioning system right away. Within a short span of time, I had a cool and comfortable home again. The relief that I felt in that moment is hard to put into words.
I cannot express my gratitude enough for the exceptional service I received from Ferris at Facemyer air conditioning. Their quick response, professionalism, and willingness to go above and beyond to assist a customer in need truly made a difference. In the midst of my grief and the unexpected air conditioning problem, they provided a glimmer of hope and relief.
Facemyer air conditioning has earned my trust and loyalty with this experience. They have become my go-to air conditioning company, and I wholeheartedly recommend their services to anyone in need of reliable and compassionate assistance. Thank you, Facemyer air conditioning, for turning a difficult situation around and for being a company that truly cares about its customers.
I've been looking to replace my central AC, and had 10 different companies come out to give me estimate in the last 2 weeks. Of those 10, only 3 were companies I seriously considered, and this is one of them. I won't hesitate to refer others or reach out to them myself in the future.
This was my second time having Facemyer assist me with my A/C needs. Both times Red showed up with a positive and professional attitude. Diagnosed the issues & fixed them quickly. 100% recommend to anyone in the Sanford area.
The man who came out was very nice, knowledgeable and fixed my AC at a reasonable price. Will definitely use them again!
very good company, excellent service and dependable