Reviews
Very happy with the service.
We have been using Facemyer for our air condition services for multiple years now and they're always friendly and helpful and professional providing services needed.
Prompt courteous service by a very knowledgeable technician.
Love dealing with this locally-owned and operated firm. It must be a good employer too, since its service techs stay with it for years.
Facemyer Air Conditioning & Heating responded promptly to my call and was able to get a technician out to assist and diagnose almost immediately. He accurately found the problem, spoke very knowledgeably about the hardware, and the part I needed was ordered and installed professionally at a later date as soon as it arrived. I am back to crisp, cool air and life is good! I have no reason to ever go anywhere else.
They did a great job with my new Trane system. You would be hard pressed to find anyone better
I needed a new system (the one I had was 20 years old and on its last legs). Tell directly with one of the owners. He didn't try to sell me on the more expensive systems, even when I considered doing so. The head tech was very knowledgeable (doing a/c work for 40 years), and answered all my questions. One of the few companies that have contacted in the past that provide 24/7 service.
We just had a 5 Ton Trane heat pump installed, SEER 18. It was a replacement for a 14 year old unit that had a compressor failure. Everyone we dealt with at Facemyer from the quote process through install, permitting, and application for rebates was top notch. This family business team was well qualified, thorough, knowledgeable, and cooperative. They cleaned up perfectly after the job. The price was also right. I would definitely recommend this family business.
6-17-24: Preventative maintenance performed this morning on both units. Devin checked inside handlers and outside compressors, all were working well; the kind of news I like to hear. Facemyer service is the best and most detailed we've received in the 24 years living in Oviedo. If you're looking for new units or just need a checkup on existing units, we highly recommend Facemyer.
Previous Review: I'm a member of Facemyer A/C's The Platinum Maintenance Plan, a twice-per-year preventative maintenance program. Facemyer was at my home in late Dec to perform the second scheduled maintenance on my two systems (both are just under two years old). The upstairs smaller unit ended up having a bad valve which was still under manufacturer warranty and did not cost me anything to replace; however, the labor and extra refrigerant costs were my responsibility. Although I received a discount on my costs for being in The Platinum Maintenance Plan, I still had to pay for labor and refrigerant. Those two things combined were expensive; however, Facemyer informed me of a program Trane has where they will consider compensating a customer who has to pay such costs as labor/misc expenses due to faulty parts under warranty. Facemyer provided me with all the information I needed to submit for consideration the claim to Trane, and they also provided me and Trane with backup information (invoices, documentation to support that we properly maintained both systems after purchase). I don't know how long it will take Trane to render a decision, but hopefully they will provide some compensation to defray my costs due to their defective, under warranty part. I'll follow up with this review if and when something happens with regard to Trane's decision. In spite of the costs I incurred for labor and refrigerant, my view of Facemyer A/C is NOT tarnished in any way. They are professional, knowledgeable, courteous, and very responsive to our needs with regard to our two systems. I have and will continue to recommend them to friends, neighbors, and acquaintances. They have superb office staff who will work around your schedule for whatever you need, and their field techs know what they're doing.
Jun 9, 2022:
- Update to the above comments. Trane provided funds to me to help defray the cost I incurred due to the defective part under warranty.
- Today, Brandon, a technician from Facemyer AC & Heating performed the first of two preventative maintenance visits for 2022. He arrived on time and was very courteous and thorough in his work. I still hold Facemyer in high regard and would recommend them to family and friends.
Dec 7, 2022:
Today I had my second six-month maintenance service call with Facemyer AC & Hearing. Rodney, the technician who did my service was friendly, knowledgeable on the workings of my two units, and was happy to allow me look over his shoulder while he was working and ask questions on what he was doing and what preventative maintenance things I should be doing between their inspections. Facemyer AC & Heating gets another five-star rating from me.
Jun 26, 2023:
Today was my first of two six-month maintenance service calls for 2023. I want to provide feedback on my technician Carlos' performance and work today on my two systems. First, he was on time, friendly, and greeted me with a smile and handshake. He was also informative in explaining what he was doing today with regard to the preventative maintenance on my two units. He also was super conscious to ensure he didn't track any dirt or mud into the house by wearing shoe coverings every time he'd come in, which I greatly appreciated. Overall, he was professional in the way he conducted himself and knowledgeable about my systems. I would not hesitate to recommend Facemyer AC to my family & friends. They're professional, competitive, and super responsive.
