Let's TroubleShoot

What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Change the setting to Cool

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Our Services

About Us

Facemyer Air Conditioning and Heating is a premier provider of heating and Air Conditioning services in Orlando, Sanford and the surrounding Central Florida areas. We offer a wide selection of residential and commercial HVAC services, including: Orlando AC Repair AC maintenance AC replacement and installation Heating repair & maintenance Heating replacement and installation HVAC preventative maintenance. We also provide indoor air quality solutions and a variety of accessories to enhance your comfort.

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Energy Saving Agreement

  • No Diagnostic Fees from 7 am to 7 pm
    $84 savings per call! (Platinum Plan only)
  • 4 Premium Pleated Air Filters (Platinum Plan only)
  • Priority Service when emergencies arise
  • Increase life of equipment
  • Discounts on installations, repairs and accessories
  • Peace of mind = sleeping better at night

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What Our Clients are Saying

  • My a/c unit finally gave out last Thursday and I had the good fortune to call Facemyer. From initial visits from Arnold and Troy who were extremely knowledgeable and thoroughly explained my possible options, to installers Jerry and Justin who were so efficient, I knew I was in good hands. It was a delight to come in contact with true gentlemen and professionals providing quality service. I will recommend them to everyone I know.
    Jorge C.
  • The installation went really well. With all the A/C companies I’ve dealt with in the past, Facemyer is, by far, the best. I’m really glad I chose Facemyer and extremely happy with the installation of the Air Handler and Heat pump. All the technicians were professional, courteous and friendly. I will definitely choose Facemyer in the future as well as recommend Facemyer to my family and friends. Keep up the great work.
    Steve
  • Mr. Facemyer, The service team far exceeded our expectations. Team leadership was phenomenal. We are 100% satisfied with product and installation. You have a great team!
    John
  • You guys have been a pleasure to work with!!! Everybody at your office is very easy to deal with, friendly and always willing to help. Also, you get out right away when we call for a service call. We’ve dealt with some companies that get so big that you lose a connection. It’s refreshing to call your office because everybody knows who we are and are always willing to make things right!
    Kathy S.
  • As an independent woman who asks a lot of questions, Facemyer has always answered all of my questions in detail without hesitation. I enjoy that any time I call and need something, I know I will speak with a person and not a machine. I love Facemyer’s quick response time and their customer service is like no other. Facemyer is awesome!
    June R.
  • Dale just left and everything is running well. He was one of the guys who kept my old unit running. He’s such a good man!! I cannot even begin to find the words to Thank You for all the trouble you went through for me. In the years since my husband passed away I have had to deal with so many dishonest workers . . . . roofers, car repair, etc. I am so thankful to have found someone I can rely on and who will be there for me. I thank God for you and ask Him to bless you and keep you always in His care.
    Nancy
  • I just wanted to compliment the three crew members who did our install yesterday. They were all very professional and did an awesome job….went over and above; exceeded my expectations. Jason also was wonderful and very helpful. I will certainly recommend Facemyer to my friends for their future Heating/Air Conditioning needs. You should be proud of your employees
    Janice S.

OUR Mission Statement

Facemyer Air Conditioning & Heating is committed to improving the indoor comfort of our customers by offering quality comfort systems and repair services. It is our intention to minimize client downtime by providing 24/7 on-call service. We aim to increase the efficiency of client systems while preventing system failures, future equipment problems, and enhancing indoor air quality. Our number one priority is to develop lasting residential and commercial customer relationships. We want to create clients for life with honesty, integrity, and dedication. Treating our customers exactly how we would want to be treated, like one of our own, is our primary objective. It is essential for our company to earn the trust and loyalty of clients through an untiring commitment to them. Our motto is “Exceeding Your Expectations With Comfort”.

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